Lip Service.

As a consumer, I never expect much in the way of customer service. I think I have become conditioned. Most of the time customer service is just plain non existent. So it has become the norm and honestly, I hardly notice anymore. But one thing really annoys me. That is, when I am in the midst of a bad customer service experience, I am being told in some form or fashion how I am sooooooo important! Recently I had a couple of experiences which are obviously what prompted this posting. I was having a problem with my internet at home. I have internet through my cable company. So off I went to call the 800 number. I was on the phone for 50 minutes and never got my issue resolved. But here is the part that bothered me. The entire time I was on hold I had to listen to a recording telling me how important I am and blah, blah blah. By the way, this cable company, whom I shall not name, is notorious for wait times. I had a similar experience with my mortgage company as well. But wait, there's more. This morning I had to go to the will-call department of one of our suppliers. I had never been before as they generally deliver to us. But they messed up one of our orders and due to time constraints I had to pick it up. As I arrived at the dingy little room I was greeted by an empty desk and a bell. So I rang the bell and someone showed up. The paper work was completed and I was told to wait and the next clerk would assist me. As I waited, for 45 minutes, I was fixated on the huge sign displayed. It said "Do It Right The First Time, Every Time and On Time". Really? For 45 minutes I waited as the employees milled about and did nothing. Finally a guy hopped on a forklift and got my stuff. Took him 2 minutes. I think having a sign like that is admirable but only if it is more than lip service. Otherwise, it is just insulting.